Survey
Flow assessment
Arrivals by day and hour, plus service time per transaction type, decide how many desks are needed and how the queue should be split.
The system spreads demand across the open desks, so the queue does not pile up at a single window.
Equipment
Dispenser installation
Placement is chosen against the customer route, power and connectivity, then transaction categories are configured for your branch.
At high-traffic branches, organising the flow is what separates a tolerable wait from one that is visible from the street.
Operations
Operating procedures
Who handles which transaction, and what changes at peak, written down so the system survives a change of staff.
Who handles which transaction, and what changes at peak, written down so the system survives a change of staff.