Rollout case
Before and after the ticketing system
Illustrative images of a typical rollout.
We design reception and calling systems for transit and public-facing sites. At high-traffic branches the difference between a ten-minute wait and a forty-minute one is how the queue is split, not how many people walk in. That is exactly what we work on: counter congestion.
| Alert type | Response | Cover |
|---|---|---|
| Critical: ticketing system down | 4 working hours | Monday to Sunday |
| High: display or dispenser fault | 1 working day | Monday to Saturday |
| Scheduled: configuration changes | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Serving Kisumu with quality materials and certified professionals.
Arrival patterns and service times measured on site.
Selection, siting and configuration of ticket dispensers.
Written rules and staff training for the system.
Waiting area and desk-level number displays.
Desk layout revisited against actual results.
Annual cover for equipment and configuration.
Illustrative images of a typical rollout.
Real reviews from Kisumu clients.
"The queue no longer crosses the main walkway, which was the whole problem."
"They placed everything against how people actually walk in."
We measure the real flow of the branch before proposing a configuration.
Dispenser, displays and signage, without closing the branch to the public.
Transaction types configured and desk staff trained on the system.
Waiting and service dashboard broken down by hour, desk and transaction type.
Contact us today and receive fast, professional service.